Business workflows · Modular SaaS
Every enquiry needs
an owner and a next step.
When leads live in chats and spreadsheets, it is difficult to see who should respond—or which customer is still waiting.
An architecture for connecting enquiry capture, lead assignment, follow-up tasks, and pipeline visibility, with messaging providers behind replaceable integration boundaries.
- Context
- Customer enquiry and sales workflows
- My role
- SaaS architecture & .NET engineering
- Stage
- In development · Foundations implemented
Designed enquiry workflow
- Capture the enquiryContact, source & context
- Assign the next actionOwner, task & follow-up
- Review the pipelinePending work & customer history